Standard Support Services As a Vivio Technologies Shared Hosting customer, you are entitled to unlimited email support regarding almost every aspect of your hosting account. We can also do backup restorations of your site if you need it. Simply send us an email at the following address and we'll do everything we can to help: As a Vivio Technologies VPS or Dedicated Server customer, you also receive standard server support services (Valued over $700!) included with your hosting account. These services include the following: Server reboots Server monitoring Server upgrade/add-on consultation Verifying cable connections Watching and reporting indicator lights or console information Power cycling of physical equipment (Dedicated Servers Only) Primary and Secondary DNS entries on our DNS servers Assistance in diagnosing hardware and/or OS failures Additional support is provided at our discretion.